Services
Break-Fix & Emergency Website Support
Emergency support, technical troubleshooting, bug fixes, and rapid recovery for broken or compromised websites. We provide Break-Fix & Emergency Website Support to Sydney, Brisbane and Sunshine Coast.
When Things Break, You Can’t Wait
Enterprise websites are complex. Plugins fail, APIs break, custom code misbehaves. You need a team that fixes the problem fast, without excuses.
UnDigital’s break-fix service is designed for urgency and reliability, with experienced engineers who thrive under pressure.
What We Cover
- CMS errors and crashes
- Broken integrations & API failures
- Malware infections and hacks
- Performance degradation and downtime
- Legacy system troubleshooting
“Our previous agency disappeared during a critical outage. UnDigital fixed everything within hours.” – IT Director, NSW Government
How It Works
- Incident logged via SLA or direct contact
- Triage and severity assessment
- Immediate action & resolution
- Post-incident analysis
- Prevention recommendations
SLA & Response Times (Example)
| Severity | Response | Resolution |
|---|---|---|
| Critical | 15 min | 2 hours |
| High | 30 min | 4 hours |
| Medium | 1 hour | 1 business day |
| Low | 4 hours | 3 business days |
Get emergency support
Reviews from our client partners.
"Thanks so much for your comprehensive strategy and execution of our digital ecosystem.
I can finally sleep at night knowing that everything is under control, secure and scalable.
Thank you!!!".
Corporate Marketing Manager, Sekisui House
"You guys are awesome, thank you so much.
Thanks again for the smooth transition and I look forward to working on the Silverstripe upgrade next month.
National Marketing Manager, MMJ Real Estate
"Thanks for all your help. This project was in such good hands from the beginning. We really appreciate all your hard work and expertise!!"
Retail Marketing Manager, West Village
Speak directly with our Technical Director, Andrew
@undigital